Crucial Conversations by McGraw-Hill

Crucial Conversations: Tools for Talking When Stakes Are High by McGraw-Hill

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HOW TO TALK TO ANYONE - CRUCIAL CONVERSATION BOOK SUMMARY

Social and Communication skills

A communication is said to be crucial when 3 things happen.

1) When stakes are high

2) Opinions vary

3) Emotions run wild

Any discussion where this 3 things are happening is said to be crucial conversation.some e.g. of crucial conversation are 

Talking about relationships to parents 

Talking about someone's bad behavior 

Talking about sensitive topics like politics, religion, sexual things etc. 

Most people when facing crucial topics do 2 things known as fools’ choice

1) They keep silence

2) They talk badly to get bad outcome

But the third option is to talk properly and persuade people in what you want them to do. if you want to have a great communication skill then you have to few things right like

1) Importance of dialogue

2) Start with heart

These two things can improve your communication skills to next level so please do understand this.

PART 2:

Most people have no idea how to talk when situation are critical hence they are the people who never perform well while talking to people. Today in this communication-related video i have shared certain principles and habits that can help you a lot while talking to anyone and putting your point without fight or disrespect.